ABOUT THE COMPANY > RETURN POLICY
RETURN POLICY
Return Policy
Return services may be
delayed as a result of COVID-19 safety
measures.
We want you to feel like every
item is the perfect match for your home. If it’s not the right
fit, we’ll help you get it sorted and have you on your
way.
You can return most items for a refund or store credit
within 30 days of delivery. Return shipping costs apply, and the
item must be in its original condition and packaging to be
accepted.
There are a few items that can’t be returned:
•
Clearance items
• Gift cards
• Personalized items
•
Bundled items at discounted rates, e.g., “5 for $25” (unless the
entire bundle is returned)
• Items you have already
assembled
• Items marked “non-Returnable” on the sale
page
• Open Box Items
Refund
Options
You can choose to receive store credit
for your return or have the original payment method refunded.
Any associated return shipping costs will be deducted from the
refund amount.
Exchanges
If you’d like to
exchange an item for a different color, different size, or
different product altogether, we are happy to help you with
that! The process is similar to a return, and all the same
policies listed in our Return Policy apply. There are two ways
to exchange an item, depending upon your
preference.
• Before the return: To receive
the new item sooner, you can go ahead and place an order for the
new item before you return the old item. We will credit your
account or the original payment method once we receive the
return. Please note, you cannot use your store credit until we
have credited your account.
• After the
return: Follow the same steps as a regular return.
Once you receive your refund, use your store credit or credit
card to place a new order.
Return shipping costs still apply
for all exchanges and will automatically be deducted from the
refund amount.
Refunds
What are my
refund options?
You can receive a refund to Store Credit
(never expires!) or to your original payment method, minus
return shipping costs as per our Return Policy.
We do not
Price Match
When will I receive my refund?
For store
credit and gift card refunds, we’ll credit your account within 1
business day once we’ve received notification that you have
returned your item(s).
For credit card refunds, we’ll begin
issuing your refund once we’ve received notification that you
have returned your item(s). Most banks will process the refund
within 3-5 business days.
For all other refund methods,
please allow up to 2 weeks for us to fully process your return
and issue your refund.
To check the status of your refund,
please visit the My Orders page.
Can I change my refund
method?
You can change your refund method via the “Change My
Refund Method” tool on the My Orders page only before you have
returned the item(s).